Important information
Update regarding your Viessmann connection
Important information regarding your Viessmann wibutler installation
In light of current developments at wibutler, a lot is changing regarding the previous Viessmann wibutler services. Here you can find out what this means for you and what options you now have.
What does that mean to you?
Online services for your Viessmann wibutler installation – such as remote access or the Alexa integration – will no longer be available at short notice. In future, further functions may potentially be lost.
Important: Your classic wibutler installation is not affected by this and will continue to work as usual.
| Affected | Not affected |
| Viessmann wibutler installations | Classical wibutler installations |
| Remote access, Alexa integration | Local control & standard functions |
We would like to support you
We are offering you the opportunity to migrate your Viessmann wibutler installation to the standard wibutler environment, so that you can continue to use your devices as normal.
- A changeover involving software only
- No need for hardware replacement
- One-off processing fee: €49.00
- by PayPal or Bank transfer
- Account holder: Stefan Meyer
- IBAN: DE07 4907 0024 0308 7210 38
- BIC: DEUTDEDB490
- Bank: Deutsche Bank AG
Important: Please send us Your wibutler serial number a sales@wibutler.com stating your Order number – which can be found on the back of your wibutler under „S/N“. Your account will then be activated shortly afterwards.
Other things you should know
You made a one-off purchase of your wibutler at the time and expected to be able to use it indefinitely without any ongoing costs. We will no longer be able to fully meet this expectation in future – we would like to let you know this early on and be open with you about it.
Until now, the operation of the wibutler platform has been largely supported by our existing shareholders and manufacturers. This funding is now coming to an end. However, to ensure that your wibutler continues to run smoothly – with cloud connectivity, security updates and ongoing development – we are planning to introduce a licensing model to support this operation in future. It is expected to launch towards the end of 2026.
We cannot give you any firm figures on the exact costs at this stage. They will depend on how wibutler’s future organisational structure is shaped – this process is currently underway. As soon as it is complete, you will receive a specific offer. Our aim here is to offer a fair, reasonable fee that keeps your system running smoothly without placing an undue burden on you.
We know this is quite a change. As soon as the details are finalised, we’ll let you know in good time so that you can make your decision at your leisure.
This situation raises questions – we understand that.
Do you have any further questions?
Please fill in the contact form below, and we’ll get back to you as soon as possible:
FAQ
1. Why has my Viessmann wibutler system stopped working?
In connection with current developments at wibutler, changes are taking place regarding the previous Viessmann wibutler services. We will inform you below about the resulting impacts and available options.
2. What exactly is being cut?
Online services, such as remote access or Alexa integration, will no longer be available in the short term. In future, further functions may also be discontinued.
3. Is my normal wibutler installation also affected?
No. Your normal wibutler installation is not affected by this change and will continue to work as usual.
4. Is the Viessmann connection coming back?
No. No permanent continuation solution is planned for the Viessmann integration.
5. What does the migration to the wibutler environment actually involve?
Your devices will be technically migrated into our regular wibutler environment so that you can continue to access all functions. This is purely a software transition – no engineer visit, no hardware replacement required.
6. How much does the migration cost?
The migration has a one-off cost of €49.00.
7. How do I pay the processing fee?
About us wibutler shop.
Give me Intended use please your wibutler serial number (to be found on the back of your wibutler under „S/N“). Activation will then take place promptly.
8. Do I have to carry out the migration, or can I also do nothing?
Without migration you will lose access to the Viessmann functions via wibutler. Migration is the option to continue using your devices via wibutler.
9. I bought my wibutler as a one-off purchase – why should I pay now?
The processing fee exclusively covers the technical migration of your Viessmann wibutler installation, which has become necessary due to the termination by Viessmann.
Independently of this, we are currently working on a new licensing model for the wibutler platform, which is expected to come into effect at the end of 2026, so that we can operate the platform securely in the long term, develop it further and provide it with updates.
The details are not yet finalised – we will let you know as soon as more is known.
10. What does the new licence model mean for me in concrete terms?
This cannot be definitively stated at the present time, as the details are still being worked out. As soon as the model is finalised, we will inform you comprehensively.